Helpline:

The Helpline subcommittee maintains a telephone information service for Narcotics Anonymous that helps addicts and others in the community find us easily and quickly. Helpline volunteers often serve as the first point of contact between the community-at-large and the NA Fellowship.

A call to an NA helpline may be someone’s first interaction with Narcotics Anonymous. These calls are vital; a helpline call can make a major difference in whether or not an addict makes it to an NA meeting. We respond to callers in a way that makes them feel like they matter.

Our ability to effectively carry the NA message greatly depends on strong local helpline services. A strong local helpline helps us help addicts. Our helplines are an opportunity to form cooperative relationships that may benefit potential NA members. We have heard members share about how their first call to an NA helpline either helped them find NA or made it more difficult. Our ability to respond to callers in a sensitive, caring, and helpful way can make a real difference in whether or not an addict gets clean and finds recovery in Narcotics Anonymous.

"The purpose of our services is to help the fellowship fulfill its primary purpose: to carry the message to the addict who still suffers. Honest, open, straightforward communication is essential to both the integrity and effectiveness of the NA service structure." - Twelve Concepts for NA Service